Privacy Policy

01

Scope

This Privacy Policy applies to personal information handled by Guangzhou Ruida Mingdao Commercial Trade Co., Ltd. (the “Company,” “we,” “us,” or “our”) in connection with LylovolJovo product support for customers in the United States. It covers support interactions made through Amazon Product Support, including Amazon Connect phone and chat channels.

02

Information we collect

We collect only information reasonably necessary to respond to a support request. The information available to us depends on what you provide and what Amazon makes available through the support channel.

We do not ask for Amazon account passwords, payment-card credentials, government identification numbers, or product serial numbers through this support service. Please do not send information that is not necessary to resolve your request.

03

How we use information

We use personal information to:

• Authenticate and locate an order or product support request;
• Diagnose product issues and provide setup or troubleshooting assistance;
• Administer warranties, returns, replacements, and related customer service;
• Respond to product-safety inquiries and comply with legal obligations;
• Prevent fraud, abuse, and security incidents; and
• Maintain and improve the reliability of our support operations.

We do not use information obtained through Amazon Product Support to send advertising, coupons, or promotional communications.

04

Calls and chats

Even when telephone audio is not recorded, Amazon Connect may generate limited contact records and operational metadata about the interaction.

05

How we disclose information

We may disclose personal information only as reasonably necessary to:

• Amazon and Amazon Web Services, including Amazon Connect, which provide the marketplace, communications, hosting, security, and support infrastructure;
• Authorized Company employees who handle LylovolJovo product support;
• Government authorities or other parties when required by law or necessary to protect rights, safety, and security; or
• A successor in a merger, acquisition, reorganization, or sale of relevant business assets, subject to appropriate safeguards.

We do not routinely share Amazon support information with affiliates, outsourced support centers, data brokers, or third-party marketers. We do not sell personal information or share it for cross-context behavioral advertising, and we do not use it for targeted advertising.

06

International access

Our Amazon Connect support data is hosted in the United States. Authorized Company support personnel located in China remotely access the information when necessary to answer customer requests. We apply role-based access controls and do not routinely keep local copies in China. By using the support service, your information may therefore be accessed from a country whose data-protection rules differ from those in your state.

07

Retention

We generally retain customer-support case content, chat transcripts, and attachments for up to 60 days after a support matter is closed. Limited contact records and technical metadata may remain available in Amazon Connect for up to 24 months. We may retain information longer when reasonably necessary to comply with law, resolve disputes, prevent fraud, or enforce agreements. Telephone audio is not retained because we do not record it.

08

U.S. privacy rights

Depending on your state of residence and applicable law, you may have the right to request access to personal information we hold about you, obtain a portable copy, correct inaccuracies, request deletion, or appeal a decision concerning a privacy request. You may also have rights to opt out of certain sales, sharing, targeted advertising, or profiling. We do not engage in those activities with Amazon Product Support information.

To submit a request, email 3116947178@qq.com with “Privacy Request” in the subject line. We may ask for information necessary to verify your identity and locate the relevant support interaction. An authorized agent may submit a request where permitted by law, subject to verification of authority. We will not discriminate against you for exercising an applicable privacy right.

09

Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information, including access restrictions, account controls, secure transmission, and service-provider security measures. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

This privacy-policy page does not contain a support form and does not intentionally deploy advertising or analytics cookies. Hosting and security providers may process limited connection information to deliver and protect the page.

10

Children's privacy

LylovolJovo shelving products and this support service are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, please contact us so we can review and delete it as appropriate.

11

Changes to this policy

We may update this Privacy Policy to reflect changes in our support practices, technology, or legal requirements. We will post the updated version on this page and revise the “Last updated” date above. Material changes will apply prospectively unless otherwise permitted by law.